Health 4 Lux

Safety Is Now The Sexiest Word In Travel

Our Mission as an independent authority is to provide safety and quality assurance to the Hospitality industry and their guests by implementing a 360-degree approach driven by proprietary testing standards and regulated practices, with the support of a global network of clinical experts.

While many companies have set up protocols to minimize COVID transmission among staff or clients, there are no accrediting agencies to ensure the protocols are standardized and properly followed.

We developed the highest global standards for health and safety assured certification to ensure that guests and employees receive and follow the best practices to combat viruses and bacterial contaminants. Health4Luxury has brought the best minds together that combine experienced hotel operators, strategists, customer experts, microbiology analysts and critically, clinical excellence to form a global team. Our standards are meant to supplement our client’s current operating protocols and to help them excel beyond their competitors in timing, preparedness, safety and execution.

Our Services

Our services are presented in a specific order to ensure maximum success and minimal risk to you and your customers. First is an analysis of your standard operation procedures (SOP) so we can help you optimize and enhance it into a new document that will take you to success in these new times. Next, Health4Luxury will conduct testing of your facilities to ensure a virus-free zone. Step three is employee testing for COVID-19 with diagnosis by our laboratory partner (this step is optional). With your team healthy and ready to go, we start the education process on new procedures and practices to ensure that your team is up to speed on the newest and most effective sanitation methods in the industry.

Once educated, your team goes to work. We’ll do another round of testing to ensure that all recommendations are being adhered to. While perfecting the cleaning process, let our marketing team get to work making sure the world knows your facility is not only clean and COVID-19 free, but that it’s stamped with the Health4Luxury seal of approval which comes with trust and reliability.

Educate

We have defined a new methodology based on best practice in medical environments with novel testing protocols and oversight to assured health and safety across all touchpoints. Coupled with global research programs, we aim to bring epidemiological insight to all.

Elevate

To establish certification criteria that will transform an inconsistent and poorly applied operating model to a new globally integrated reference standard. And to inspire trust and certainly for now and future generations of travelers.

Reassure

To work with management, brands, clients and intermediaries to create confidence in a new standard that is built from clinical expertise, academic rigor and professional procedures.

Review

To responsibly research safely protocols for repairing and protecting the global economy and hospitality/travel, luxury retail and large event venues industries in the future.

360 Degree Approach

Our services are presented in specific order to ensure maximum success and minimal risk to you and your customers. We begin with an analysis of your current standard operating procedures (SOP), our focus is to assist in optimizing and enhancing the existing protocols into a new document that will take you to success in these new times. Next, Health4Luxury will conduct testing of your facilities and design a tailor-made set of systems, protocols, and methods that will minimize exposure to viruses when implemented by trained professionals. We offer employee testing for COVID-19 with diagnosis by our laboratory partner (this step is optional). With your team healthy and ready to go, we start the education process on new procedures and practices to ensure that your team is up to date on the newest and most effective disinfecting methods in the industry.

  • Education and training including regular updates on health and travel guidelines
  • Critical Response team available 24/7 for current and future health and safety issues
  • Advisory and turn key solutions for health facilities, and services as part of our global clinical network
  • In house medical rooms for specific hotels and resorts
  • Safe kits for each hotel room and suite for client safety and reassurance
CDC & WHO

The Problem

The CDC and World Health Organization have provided a number of post COVID-19 protocols to assist the hospitality industry in reopening hotels and resorts. Unfortunately, human error is not factored into these new procedures. As a result, the pandemic continues to spread as companies make the mistake of opening too early – and without the best health and safety protocols in place.

Common Errors Include:

  • Complicated devices and procedures
  • Uncoordinated care processes
  • Fragmented systems
  • Fatigue
WORLDWIDE VIEW

The Facts

  • The most common cause for the growing pandemic is lack of compliance
  • While many companies have set up protocols to minimize COVID transmission among staff or clients, there are no accrediting  agencies to ensure the protocols are standardized and properly followed
  • Health4Luxury applies the highest health and safety standards to sectors in the luxury market
HEALTH FOR TRAVEL CERTIFICATE BENEFITS ARE:

The Benefits

  • An independent verification by our clinical counsel
  • Enhanced Duty of Care and Compliance
  • On Site training across clinical protocols
  • Global presence with an additional Trusted Symbol
  • Differentiation through a step change methodology
  • Increased profits in all segments through brand value and customer advocacy
  • Improved confidence and customer experience
WE DO NOT MAKE THE HEALTH & SAFETY PROTOCOLS

We Make Them Better

Sectors

1. Access Current Health & Safety Protocols
2. Provide new and improved Cleaning and Sanitizing Protocols
3. Culture Testing and Analysis
4. Educate & Train employees on COVID-19 and other viruses
5. Recommend the most effective and safest cleaning products
6. Assist with the marketing campaign to communicate health & safety certification to consumers.
7. Provide updates and recommendations for any new procedures and products related to the coronavirus response.
8. Implementation of an in-house Medical Room (optional)
9. COVID-19 testing for employees (optional)
10. Provide Health & Safety Certification

1. Access Current Health & Safety Protocols
2. Provide new and improved Cleaning and Sanitizing Protocols
3. Culture Testing and Analysis
4. Educate & Train employees on COVID-19 and other viruses
5. Recommend the most effective and safest cleaning products
6. Assist with the marketing campaign to communicate health & safety certification to consumers.
7. Provide updates and recommendations for any new procedures and products related to the coronavirus response.
8. Implementation of an in-house Medical Room (optional)
9. COVID-19 testing for employees (optional)
10. Provide Health & Safety Certification

  1. Access Current Health & Safety Protocols
  2. Provide new and improved Cleaning and Sanitizing Protocols
  3. Culture Testing and Analysis
  4. Educate & Train staff on COVID-19 and other viruses
  5. Recommend the most effective and safest cleaning products
  6. Provide updates and recommendations for any new procedures and products related to the coronavirus response.
  7. Provide Health & Safety Certification
  8. COVID-19 testing for employees (optional)
  1. Access Current Health & Safety Protocols
  2. Provide new and improved Cleaning and Sanitizing Protocols
  3. Culture Testing and Analysis
  4. Educate & Train staff on COVID-19 and other viruses
  5. Recommend the most effective and safest cleaning products
  6. Provide updates and recommendations for any new procedures and products related to the coronavirus response.
  7. Provide Health & Safety Certification
  1. Access Current Health & Safety Protocols
  2. Provide new and improved Cleaning and Sanitizing Protocols
  3. Culture Testing and Analysis
  4. Educate & Train staff on COVID-19 and other viruses
  5. Recommend the most effective and safest cleaning products
  6. Provide updates and recommendations for any new procedures and products related to the coronavirus response.
  7. Provide Health & Safety Certification
  8. COVID-19 testing for employees (optional)
  1. Access Current Health & Safety Protocols
  2. Provide new and improved Cleaning and Sanitizing Protocols
  3. Culture Testing and Analysis
  4. Educate & Train staff on COVID-19 and other viruses
  5. Recommend the most effective and safest cleaning products
  6. Provide updates and recommendations for any new procedures and products related to the coronavirus response.
  7. Provide Health & Safety Certification
  8. COVID-19 testing for employees (optional)
  1. Access Current Health & Safety Protocols
  2. Provide new and improved Cleaning and Sanitizing Protocols
  3. Culture Testing and Analysis
  4. Educate & Train staff on COVID-19 and other viruses
  5. Recommend the most effective and safest cleaning products
  6. Provide updates and recommendations for any new procedures and products related to the coronavirus response.
  7. Provide Health & Safety Certification
  8. COVID-19 testing for employees (optional)

Global Partners

Advisors

Dr. David Sayah M.D.

Medical Director – Health4Luxury

Dr. Jeremy Crane, M.D., FRCS

Medical Director – Health4Luxury

Loren Witkin, CAC, CDPH, LEED AP

Medical Director – Health4Luxury

Ken Daigle, PE, MBA

Principal, Industrial, Hygiene & Safety – Citadel

Dr. Carlo Robozzi, M.D.

HSE Management – Alias Consulenze

Dr. Dario Barozza, M.D.

Medical Director – Alias Consulenze

Frances Kiradjian

Founder & CEO – BLLA | StayBoutique & Boutique Money Group

Team Members

Sandy A Schwab

Managing Director

Gregory J Schwab

V.P. of Business Development

Thomas Hayden

Executive Director of Global Sales

Crisis Management

The current COVID-19 pandemic along with prior international health crises have emphasized the need for Health4Luxury’s global healthcare service. We’re actively managing patients internationally overseeing prevention and treatment efforts. Health4Luxury actively monitors healthcare, natural disasters and regional political instability and continually updates our members regularly on these developments. We have stockpiles of medications and medical equipment to provide to our clients with minimal notice.

  1. Enoki Mushrooms – Listeria Infections ANNOUNCE MARCH 2020
  2. Clover Sprouts – E. Coli Infections ANNOUNCED FEBRUARY 2020
  3. Corona Disease 2019 (COVID-19) ANNOUNCED JANUARY 2020
  4. Pet Store Puppies – Multidrug-resistant Camplobacter Infections ANNOUNCED DECEMBER 2019
  5. Lung Injury Associated with E-cigarette Use or Vaping ANNOUNCED AUGUST 2019
  6. Raw Milk – Drug-resistant Brucella (RB51) ANNOUNCED FEBRUARY 2019
  7. Measles Outbreaks 2019 ANNOUNCED JANUARY 2019
  8. Outbreaks of hepatitis A in multiple states among people who are homeless and people who use drugs ANNOUNCED MARCH 2017

Frequently Asked Questions

When it comes to hotel rooms, cleanliness matters. Many studies have shown that among all problems experienced by guests, unclean rooms have the greatest negative impact on satisfaction. According to research, almost 70% of hotel guests rank hygiene and cleanliness as the most important factor when it comes to choosing a hotel, as well as making recommendations to friends, family and colleagues. To deliver a great first impression of your hotel, cleanliness is one way to achieve this. Below are a list of reasons why it is important to ensure hotel rooms are in top condition.

From the moment guests open the door to their room, they are already making judgments on the adequacy of the accommodations. An unclean hotel room is the most common factor that would put people off from returning to a hotel (76%) – more than bad service and poor facilities! Furthermore, nearly eight in 10 respondents (79%) stated that cleanliness is the main factor that influences their perception of a hotel’s values. (The Importance of Clean Hotel Rooms, Nexon Hygiene, Rachel Green, August 13, 2017)

Just one negative review can lose hotels around 30 guests, according to an Empire study. It’s not surprising this can have severe consequences in revenue losses. According to the Empire white paper, 97% of travelers say cleanliness is an important factor when booking accommodations. So, when your hotel (or cruise ship) receives a damaging review describing your hotel as ‘dirty’, you can just imagine the kind of impact that one word has on your bookings. In fact, the study also revealed 90% of travelers will avoid booking hotels described as being ‘dirty’ in a review. Cleanliness is so important to European and American guests, they prioritize housekeeping above bed and furniture comfort, customer service, room lighting and internet access. (Housekeeping and the Real Impact on Your Hotel’s Reputation, The Booking Factory Website, Tikky Dawwalee Davies, January 29, 2018)

The above article was written before the pandemic. Imagine how much more critical customers will be post COVID-19. – Gregory J. Schwab, Founding Partner & VP of New Business Development – Health4Luxury

The hospitality web portal, SETUPMYHOTEL, highlighted 30 checklist procedures for Guest Bedroom Cleanliness and Condition Service Standard that housekeepers were required to follow before the COVID-19 pandemic. With new protocols to combat the coronavirus, housekeepers must now adhere to more than 50 health and safety procedures foreach guest room. The potential for human error increases substantially for these hotel (or cruise ship) employees.

After finishing her first job as a housekeeper, Vee said she swore she would never stay at a hotel again. “When you always visit five-star hotels, you think you are getting the best services, clean linen and everything,” she said. “But when you actually go behind the scenes to do the work, you realize that not everything goes as you expect. “The 19-year-old student, who worked at a five-star hotel in Melbourne, said it was common for hand towels to be used to clean toilet bowls and for housekeepers to be rushed from room to room. At a smaller hotel, she said, doona covers and comforters were very rarely changed, and practices were “the same” everywhere she had cleaned. It’s been an issue of concern for years, but up-to-date research data is limited. A union-commissioned investigation in Melbourne in 2010 found a “hygiene crisis” in five-star hotels that was attributed to lack of time given to cleaners to clean the rooms. Two years later, a study published in Scientific American found hotel room remote controls, carpets, telephones and cleaning items had high levels of bacteria — and about 81 per cent of hotel room surfaces sampled had at least some fecal bacteria. (How Clean is Your Hotel Room? Housekeepers Say The Accommodation Industry Has Dirty Secrets, The ABC, Yara Murray–Atfield, May. 16, 2019)

Once again, this article was written before housekeepers had to also deal with the multitude of new health and safety protocols. The chance for human error increases with the ever-increasing duties thrust upon hospitality employees.

Hotel companies have been promoting new cleaning initiatives for months as a way to regain traveler confidence. But guests at some hotels in the United States say they are not living up to the promises.

(Hotels Tout Cleaning, But Guests Say ‘My Room. Was Dirty’, NY Times, Jane Levere, August 26, 2020)

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